INCORRECT DELIVERY DATE - April 25, 2009

PODS informed us the container had arrived in Spokane on April 25th and informed us we could unload the container anytime after 8:00 am that morning. We rented a U-haul trailer then Max H., Matt P. and I drove 150 miles only to find that the container had not arrived. The on duty PODS personnel told us it was their mistake and they would compensate us by delivering the container to our house when it arrived on Monday or Tuesday. Long story short, they reneged, the container arrived Tuesday, Gerri and I had to drive back to Spokane.

Misplaced Container???

An unexpected development has occurred. I received an email notification Saturday morning that the PODS container had arrived in Spokane. I called PODS 800 number and asked when I could pick it up and was told anytime after 8:00 am. Based on that, Max H., Matt P. and I went to the local U-haul, rented a car hauler and drove 175 miles to Spokane to unload the container. The PODS business was locked up tight but fortunately someone showed up about 45 minutes later. We were then informed the container had in fact not arrived and it was currently in transit from San Diego. The Spokane people apologized several times and they agreed to deliver the POD to Richland on Monday (today) or Tuesday. This morning I received another email notification that the container had arrived so I called Spokane to inquire about the delivery. They informed me they were not authorized to deliver the container to Richland and recommended I take up the issue with Platinum Services. To make a complicated story short, Spokane blames Platinum Services and Platinum Services says it’s Spokane’s problem. Aghhhh… Last discussion with both Spokane and Platinum Services is that the container still has NOT arrived. Its specific location is currently unknown. Standby for further developments…